Avelo Airlines' cancellation policy may have evolved since its launch in April 2021. While I can't provide the most current information, I can offer a general understanding based on industry norms at that time.
Avelo likely had a cancellation policy that varied based on fare type:
Refundable Tickets: If you purchased a refundable ticket, you might have been eligible for a full or partial refund upon cancellation. Refundable fares typically come at a higher cost but offer flexibility. The cancellation window for these fares might have been up until shortly before the flight's departure.
Non-Refundable Tickets: These fares generally have lower upfront costs but might not offer refunds upon cancellation. Instead, Avelo might have issued credit for the value of the ticket, minus any applicable cancellation fees. The credit could be used for future travel with the airline.
Cancellation Fees: Non-refundable tickets usually involve cancellation fees. The amount could vary based on factors like the fare class and the timing of the cancellation. Refundable fares might have had lower or no cancellation fees.
Process for Cancellation: Avelo Airlines would likely have allowed passengers to cancel reservations through their official website or customer service. The online process might involve logging into your account and navigating to the booking management section.
Credit Vouchers: Instead of direct refunds, Avelo might have issued credit vouchers for canceled non-refundable tickets. These vouchers could typically be used toward future Avelo flights within a specified period.
Special Circumstances: Avelo Airlines' cancellation policy might have included provisions for emergencies or unforeseen events, allowing passengers to request exceptions or refunds. Documentation might have been required to support such requests.
Group Bookings: Group reservations could have had specific cancellation rules that differ from individual bookings. These terms would likely be outlined at the time of booking.
Given that airline policies can change, I recommend visiting Avelo Airlines' official website or contacting their customer service for the most accurate and updated information on their cancellation policy. Review their terms and conditions carefully before making any bookings, changes, or cancellations, as understanding the policy can help you make informed decisions regarding your travel plans.
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